INFORMATION FOR OUR TENANT
Monday to Friday 9.00am - 5.30pm
Saturday 9:30am - 3.00pm
PAYING YOUR RENT
You may pay your rent by the following means:
Bank Cheque or Money Order
Or otherwise specified by Agent
NO CASH ACCEPTED
This is 4 weeks rent and is paid at the beginning of your tenancy. You are to have a Bank Cheque or Postal Money Order made out to the Office of Fair Trading for this amount. This bond is held for the duration of your tenancy and is held as security against damage, undue wear and tear and on final inspection, depending if the property is left in good condition and you have no monies owing, your bond will be promptly refunded to you.
Before you begin your tenancy with Willow Realty Pty Limited, we do a detailed inspection of the property and a condition report is done at the same time, of which the tenant gets a copy and has 7 days to return a signed copy back to our office. You have the opportunity to agree or disagree with what the property manager has noted. You, the tenant, keep a copy for your records.
UTILITIES - TELEPHONE, GAS AND ELECTRICITY
When you move into your rental premises, it is your responsibility to have the meters read and the appropriate facility connected in your name.
For connection and disconnection you can use the free service that connects all your utilities through Direct Connect or please call the following numbers:
Telephone Telstra 132 200
Electricity Energy Australia 131 535
Integral Energy 131 081
Gas Aust. Gas Light Co. 131 245 or 9922 0101
Elgas 131 161 (for refilling gas cylinders)
Periodic inspections are carried out during the course of your tenancy and 7 days notice is given to the tenant. These inspections are to check that the property is being maintained and see what routine maintenance is required. Photographs will be taken at inspections and may be used in future marketing of the property.
Because your contents and personal possessions are precious to you, we strongly recommend that you insure them against loss, damage and theft. The landlord or agent is not responsible for this.
REPAIRS AND MAINTENANCE
Report all repairs and maintenance to Willow Realty +612 9577 8400
Email to the following address [email protected]
Fax a maintenance repair form to +612 9599 1852
Fill in the Repairs Form on this website
For emergencies call 0404 271 922
Post maintenance/repair requests to:
Willow Realty Pty Limited - Property Management Division
633 Princes Highway, Rockdale NSW 2216, Sydney, Australia
Post Office Box 916, Rockdale NSW 2216, Sydney, Australia
YOU MUST NOT ORDER A TRADESPERSON YOURSELF
GARDENS AND LAWNS
As per your Lease Agreement, it is your responsibility to keep your gardens weeded, the lawns mowed and generally keep the house and grounds well presented.
VACATING YOUR PREMISES OR TERMINATING YOUR TENANCY AGREEMENT
If you are approaching the end of your lease agreement, however it has not as yet expired, you must give 14 days written notice. For further information visit NSW Fair Trading; www.fairtrading.nsw.gov.au
You must leave your premises in a clean and well-presented state and all keys are to be returned to Willow Realty Pty Limited. Your Property Manager will do a final inspection with you and providing that the above is adhered to and there are no outstanding monies owing, i.e. water and rent etc., your bond will be returned to you.